DetachFixClose

Headquarters United Arab Emirates
Beckhoff Automation FZE

C# 608, Dubai Silicon Oasis P.O. Box No. 341007
Dubai, United Arab Emirates

+971 4 5015480
info@beckhoff.ae
www.beckhoff.ae

Technical Support Engineer

Workplace
Headquarters United States
Beckhoff Automation LLC
Workspace
Technical Support
Start
As soon as possible

Responsibilities

  • diagnose and solve customers’ control systems issues using standard trouble-shooting tools and techniques
  • perform troubleshooting and research toward the resolution of technology related problems for end users
  • provide first-line support for Beckhoff Automation Products
  • provide end user training working one-on-one, creating knowledgebase articles, updating wiki, or small group training
  • prioritize incoming requests. Escalate problems (when required or appropriate) to other technicians, next level support or other departments or function
  • record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
  • learn on the job when faced with new challenges / questions
  • participate in on-call support on rotation to triage and troubleshoot after hours service requests
  • build and Maintain an advanced level of knowledge of Beckhoff Automation products and related technologies
  • other duties and special projects as assigned

Qualifications

  • Bachelor of Science in Business, Engineering or related technical field from a four year college or technical school; or equivalent combination of education and experience
  • an understanding of automation hardware and software
  • self-starter with a results driven personality
  • strong analytical and reasoning skills
  • ability to work in a high stress environment while maintaining professionalism
  • excellent written and oral communication skills with the ability to present to customers and/or departmental meetings

Benefits

  • exciting tasks in an international environment at the technology leader in automation
  • a future-proof job with an economically sound global player
  • all advantages of an owner-managed family company
  • an open and family-oriented corporate culture
  • freedom for personal expansion and professional development

Ms. Lindsey Deiman
Headquarters United States
Beckhoff Automation LLC
13130 Dakota Avenue
Savage 55378 - MN
United States