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Headquarters United Arab Emirates
Beckhoff Automation FZE

C# 608, Dubai Silicon Oasis
P.O. Box No. 341007
Dubai, United Arab Emirates

+971 4 5015480
info@beckhoff.ae
www.beckhoff.com/ar-ae/

Technical Support Engineer (f/m/x)

Workplace
Headquarters United States
Beckhoff Automation LLC
Workspace
Technical Support
Start
As soon as possible

Beckhoff implements open automation systems using proven PC-based control technology. The main areas that the product range covers are industrial PCs, I/O and fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision.

Responsibilities

  • diagnose and solve customers’ control systems issues using standard troubleshooting tools and techniques
  • perform troubleshooting and research toward the resolution of technology related problems for end users
  • provide first-line support for Beckhoff Automation products and technologies
  • provide end user training working one-on-one, creating knowledgebase articles, updating wiki, or small group training
  • prioritize incoming requests, escalate problems (when required or appropriate) to other technicians, next level support or other departments or function
  • record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
  • learn on the job when faced with new challenges/questions
  • participate in on-call support on rotation to triage and troubleshoot after hours service requests
  • build and maintain an advanced level of knowledge of Beckhoff Automation products and related technologies
  • other duties and special projects as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

  • engineering or related technical field from a four year college or technical school; or equivalent combination of education and experience
  • an understanding of automation hardware and software
  • self-starter with a results driven personality
  • strong analytical and reasoning skills
  • ability to work in a high stress environment while maintaining professionalism
  • excellent written and oral communication skills with the ability to present to customers and/or departmental meetings

Benefits

  • exciting tasks in an international environment at the technology leader in automation
  • a future-proof job with an economically sound global player
  • all advantages of an owner-managed family company
  • an open and family-oriented corporate culture
  • freedom for personal expansion and professional development

Ms. Danielle Janczak
Headquarters United States
Beckhoff Automation LLC
13130 Dakota Avenue
Savage, MN 55378
United States