Customer Service Sales Engineer

Headquarters Malaysia
Beckhoff Automation Sdn. Bhd.
As soon as possible


  • sales targets in education segment and channels
  • provides product, service, or equipment technical and engineering information to education institute or university
  • prepare and present solution proposals and quotations according to customer’s requirement
  • assist target education institutes or university on lab implementation with Beckhoff product and technology
  • provide support to customer in all products and perform troubleshoot on all field inquiries to ensure optimal levels of customer satisfaction and customer service
  • practical support and solution-oriented consulting for education institute or University by remote maintenance and on site
  • monitor all assign cases for customer support and update all activities on company tracking system
  • manage all customer issues and if required escalate it to required departments
  • develop and disseminate product technical user documentation
  • handling of technical questions in cooperation with product management and development
  • offering standard and custom training to support Beckhoff products and customer solution
  • approximately 70% of traveling, outstation sales visit is compulsory


  • bachelor’s degree or diploma in industrial automation/electronics, electrical engineering
  • fresh graduates are encouraged to apply
  • profound knowledge of PC-technology, fieldbus systems, software development and PLC programming
  • understanding of PLCs, motion controllers, robotics, distributed I/O, fieldbus systems (EtherCAT) and HMI technologies
  • knowledge of IEC 61131-3 programming languages and object-oriented extensions, C#, C++, Python; objective c-programming is a plus
  • knowledge of electrical schematics is a plus
  • customer- and service-oriented thinking and working methods
  • ability to work in a team and strong communication skills
  • ability to work in a fast-paced environment, multi-task, and work cross-functionally
  • ability to work in a high stress environment while maintaining professionalism
  • strong analytical and reasoning skills to collaborate in a fast-paced, action-oriented team
  • excellent written and oral communication skills with the ability to present to customers, companywide, and/or departmental meetings in English


  • exciting tasks in an international environment at the technology leader in automation
  • a future-proof job with an economically sound global player
  • all advantages of an owner-managed family company
  • an open and family-oriented corporate culture
  • freedom for personal expansion and professional development

Ms. Michelle Lim
Ms. Michelle Lim
Headquarters Malaysia
Beckhoff Automation Sdn. Bhd.
Lot 7, Lorong Teknologi A, Jalan Teknologi, Taman Perindustrian Sains Selangor
Petaling Jaya 47810