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Sales Support Engineer

Workplace
Sales office Penang
Beckhoff Automation Sdn. Bhd.
Workspace
Sales
Start
As soon as possible

Beckhoff offers advanced automation systems based on PC-based control technology. The product range covers primarily Industrial PCs, fieldbus components, drive technology and automation software. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide. The central divisions of Beckhoff, such as development, production, administration, distribution, marketing, support and service, are located at the Beckhoff headquarters in Verl, Germany. Rapidly growing presence in the international market is taking place through 39 subsidiaries and branch offices. Through worldwide co-operation with partners, Beckhoff is represented in 75 countries. We are expanding our Penang operation. For this challenging task, we are looking for a suitable engineer to join our team in Penang, Malaysia.

Responsibilities

Technical Sales Support

  • to understand client RFQ for their application
  • propose suitable solution based on client requirement and needs
  • stay up-to-date with Beckhoff new product and its features
  • perform SWOT and market analysis and work with sales team to develop specific sales strategies
  • provide information and support to help the sales person to achieve their sales target
  • provide troubleshooting assistance for customer orders, account statuses and relevant problems

Operation Sales Support

  • coordinate with the operation department for customer PO, deliveries, and invoice generation
  • review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
  • manage sales tracking tools and report on monthly sales and order
  • keep record of sales and order trends via CRM and Excel tools
  • respond to customer enquiry via phone call and emails
  • lead the logistic department to arrange on the deliveries for customers in Northern region
  • reports to HQ Logistics departmental head from time to time pertaining to logistics matters
  • support branch manager in maintaining the proper warehouse processes and stocks management

Suitable candidate will be develop in the near future to be Senior Operation Engineer (2-3 years) and future Operation Manager of Northern region.

Qualifications

  • preferably degree or diploma in industrial automation, engineering or comparable technical qualification
  • 1 - 3 years of experience in sales support for industrial automation (fresh graduates are encourage to apply)
  • good knowledge of the Malaysia automation market will be an advantage
  • proactive, self-starter and team-oriented

Benefits

  • exciting tasks in an international environment at the technology leader in automation
  • a future-proof job with an economically sound global player
  • all advantages of an owner-managed family company
  • an open and family-oriented corporate culture
  • freedom for personal expansion and professional development

Ms. Michelle Lim
Ms. Michelle Lim
Headquarters Malaysia
Beckhoff Automation Sdn. Bhd.
Lot 7, Lorong Teknologi A, Jalan Teknologi, Taman Perindustrian Sains Selangor
Petaling Jaya 47810
Malaysia