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Customer Service Engineer

Workplace
Headquarters Malaysia
Beckhoff Automation Sdn. Bhd.
Workspace
Application
Start
As soon as possible

Beckhoff implements open automation systems using proven PC-based control technology. The main areas that the product range covers are industrial PCs, I/O and fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Product ranges that can be used as separate components or integrated into a complete and mutually compatible control system are available for all sectors. The central divisions of Beckhoff, such as development, production, administration, distribution, marketing, support and service, are located at the Beckhoff headquarters in Verl, Germany. Rapidly growing presence in the international market is taking place through 39 subsidiaries and branch offices. Through worldwide co-operation with partners, Beckhoff is represented in 75 countries. We are expanding in Malaysia. For this challenging task, we are looking for a suitable engineer to join our team in Petaling Jaya, Malaysia.

Responsibilities

  • provide support to customer in all products and perform troubleshoot on all field inquiries to ensure optimal levels of customer satisfaction and customer service
  • practical support and solution-oriented consulting for Beckhoff customers by remote maintenance and onsite
  • resolving customer issues in a timely manner to keep downtime to a minimum
  • support for our customers with hardware and software issues in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
  • monitor all assign cases for customer support and update all activities on company tracking system
  • manage all customer issues and if required escalate it to required departments
  • develop and disseminate product technical user documentation
  • handling of detailed technical questions in cooperation with product management and development
  • maintain accurate customer documents and prepare reports for all issues and resolutions
  • develop machine programs according to customer specifications in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
  • offering standard and custom training to support Beckhoff products and customer solution
  • documentation and recording of all service, support and project activities
  • programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform

Qualifications

  • preferably degree or diploma in industrial automation, engineering or comparable technical qualification
  • 1-3 years of experience in industrial automation system integration
  • fresh graduates are encourage to apply
  • knowledge of IEC 61131-3, C#, C++, etc. Python; objective C-Programming languages
  • understanding of PLCs, motion controllers, robotics, distributed I/O, fieldbus systems (EtherCAT) and HMI technologies
  • customer- and service-oriented thinking and working methods
  • proactive, self-starter and team-oriented

Benefits

  • exciting tasks in an international environment at the technology leader in automation
  • a future-proof job with an economically sound global player
  • all advantages of an owner-managed family company
  • an open and family-oriented corporate culture
  • freedom for personal expansion and professional development

Ms. Michelle Lim
Ms. Michelle Lim
Headquarters Malaysia
Beckhoff Automation Sdn. Bhd.
Lot 7, Lorong Teknologi A, Jalan Teknologi, Taman Perindustrian Sains Selangor
Petaling Jaya 47810
Malaysia