Customer Service Representative (f/m/x)

Beckhoff implements open automation systems using proven PC-based control technology. The main areas that the product range covers are industrial PCs, I/O and fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision.

• serve customers in the high technology industry by providing timely and accurate product information; maintain effective customer relationship
• ensure customer orders are processed and filled per the customers’ requirements
• coordinate activity with inventory management, warehouse and distribution, production facility, and accounts receivable
• resolve product or service performance issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• contribute to team effort through identification and effective implementation of process and system improvements as well as backup to other Customer Service Representatives
• prepare product and service performance reports by collecting and analyzing customer data
• update and maintain customer accounts in ERP system

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• minimum 2-3 years customer service experience in an office environment
• 1-2 years college or technical education; College degree desired
• proficient in Microsoft Word, Excel and Outlook
• experience with D365 strongly preferred
• demonstrated ability to develop and maintain strong customer relationships by providing high customer satisfaction with superior service
• strong interpersonal and communications - verbal, written communication and active listening skills
• demonstrated ability to anticipate and solve customer issues with a sense of urgency
• demonstrated ability to follow through, manage multiple accounts, provide sales support and multitask while maintaining order accuracy
• strong attention to detail, time management, and decision-making skills
• ability to organize and manage multiple priorities
• self-starter, self-motivated and consistent performer at a high level
• thrive in a fast-paced work environment while maintaining a positive attitude
• must be able to pleasantly and professionally interact with a variety of professionals internally and externally