Support Technician (m/f/x)

• diagnose and solve customer’s control systems issues using standard trouble-shooting tools and techniques
• perform troubleshooting and research toward the resolution of technology related problems for end users
• provide first-line support for Beckhoff Automation products
• provide end user training working one-on-one or group training, creating knowledgebase articles and updating guides
• prioritize incoming requests: escalate problems (when required or appropriate) to other technicians, next level support or other departments or function
• record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
• learn on the job when faced with new challenges/questions
• participate in on-call support on rotation to triage and troubleshoot after hours service requests – seldom
• build and maintain an advanced level of knowledge of Beckhoff Automation products and related technologies
• other duties and special projects as assigned
• assist in the service department
• approximately 15% travel

• Bachelor of Science in engineering or related technical field from a college or technical school; or equivalent combination of education and experience, Application: 2-5 years experience
• an understanding of automation hardware and software
• understanding of PLCs, motion control, distributed I/O, fieldbus systems (e.g. EtherCAT) and HMI technologies
• self-starter with a results driven personality
• strong analytical and reasoning skills
• ability to work in a high stress environment while maintaining professionalism
• excellent written and oral communication skills with the ability to present to customers and/or departmental meetings

Preferred education and experience

• previous technical training or Beckhoff Automation experience
• motion control experience
• Visual Studio and/or object-oriented programming in automation
• experience with the following is a plus:
  • programming languages IEC 61131-3 (object oriented extension)
  • C#, HTML5, JavaScript, TypeScript, C++ knowledge
  • Windows, IT-networking and Microsoft Office applications