Automation technology is a complex field that constantly presents new technical requirements in a wide range of applications. Any products and technologies being used must be perfectly matched with each other and with the general conditions in which they are deployed. Each solution is custom-tailored for the respective application.
For these reasons, we emphasize excellent ‘made in Germany’ product quality and place our technical support exclusively into the hands of highly qualified engineers with many years of experience in the automation industry.
To provide our customers all over the world with the best service, we offer technical support for the entire spectrum of Beckhoff products in more than 75 countries. We also pay special attention to making sure that our customers receive this support in their local language to maximize the transfer of knowledge.
Our support engineers provide competent support whether the customer has general questions or needs help with a specific installation. By creating sample programs or running diagnostics for troubleshooting, we stand ready with technical advice in both the pre-sales and post-sales phases – over the phone, via e-mail or remote access.